Privacy Policy

Privacy Policy 

• Create and manage an account
• Book appointments
• View available appointment dates and time slots
• View upcoming and previous appointments
• View appointment details
• Track appointment status
• Receive appointment notifications and reminders
• Manage personal account information

The App is designed to simplify appointment scheduling and management between users and authorized nursing home/service personnel.


2. Information We Collect

We collect only the information necessary to provide and operate the services available through the App.

2.1 Personal Information

Depending on the features you use, we may collect:

• Full name
• Phone number
• User account information
• Login/authentication information
• Profile information
• Information voluntarily provided by you

This information is used to create and maintain your account, identify your account, provide appointment services, and communicate with you.

2.2 Appointment Information

When you make or manage an appointment, we may collect:

• Appointment date
• Appointment time
• Appointment/service type
• Appointment status
• Booking information
• Appointment notes or information voluntarily provided by you

This information is required to process, manage, and display your appointments.

2.3 Health or Medical Information

If the App allows you to voluntarily provide health-related or medical information in connection with an appointment, that information may be collected and processed to provide the specific service requested by you.
Health-related information is treated as sensitive information and is not used for advertising or unrelated purposes.
If your current App does not collect any health or medical information, remove this section from the published policy.

2.4 Device and Technical Information

The App may collect limited technical information necessary for application operation, security, and troubleshooting, which may include:

• Device type
• Operating system
• Application version
• Error information
• Crash information
• Basic technical logs

We do not use this information to identify you personally unless necessary for security, troubleshooting, or other legitimate purposes.

2.5 Notification Information

If you grant notification permission, the App may send:

• Appointment confirmations
• Appointment reminders
• Appointment status updates
• Important service-related notifications

You can disable notifications through your device settings where supported.

3. How We Use Your Information

We use collected information only for legitimate purposes associated with providing and operating the App.
We may use your information to:

• Create and manage your user account.
• Authenticate your account.
• Process appointment bookings.
• Manage appointment schedules and available time slots.
• Display appointment information.
• Update appointment statuses.
• Send appointment confirmations and reminders.
• Provide customer support.
• Maintain and improve the App.
• Detect and prevent unauthorized access, fraud, abuse, or security incidents.
• Diagnose technical problems and application errors.
• Comply with applicable legal requirements.

We do not sell your personal information.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.
Information may be accessed or shared only when necessary to provide the services of the App.

4.1 Authorized Nursing Home Personnel

Appointment-related information may be accessible to authorized administrators, staff members, or service providers responsible for managing appointments.
Access is limited to information necessary to perform their authorized responsibilities.

4.2 Service Providers

We may use trusted third-party service providers to support the operation of the App, such as:

• Cloud hosting providers
• Database providers
• Authentication providers
• Push notification providers
• Security services
• Technical support services
• Crash reporting or analytics services, if implemented

These providers may process information on our behalf for the specific services they provide.

4.3 Legal Requirements

We may disclose information if reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to valid legal requests
• Comply with court orders or government requests
• Protect the rights, safety, and security of users or others
• Detect or prevent fraud, security issues, or misuse of the App

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Depending on the implementation of the App, security measures may include:

• Secure authentication

• Access controls

• Encrypted communication using HTTPS/TLS

• Restricted access to stored information

• Secure server and database practices

• Security monitoring and maintenance

However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.


6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.

Information may be retained for:

• Maintaining your account
• Managing appointment records
• Providing customer support
• Maintaining application security
• Resolving disputes
• Preventing fraud or misuse
• Complying with legal or regulatory requirements

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.
Where applicable laws require certain information to be retained, that information may be retained for the legally required period.

7. Account Deletion and Data Deletion

If you have created an account in the Nursing Home application, you may request deletion of your account and associated personal information.

How to request account deletion
You can request deletion through the account deletion option available within the App, where provided.

What happens after deletion?

When your account deletion request is processed, we will delete the personal information associated with your account, including information that is no longer required for legitimate purposes.

This may include:

• Account information
• Profile information
• Contact information
• Appointment-related information associated with your account

Certain information may need to be retained where required for legal compliance, security, fraud prevention, dispute resolution, or other legitimate legal purposes.
Any information retained for such purposes will be limited to what is necessary and will be deleted when the applicable retention requirement ends.
Google Play requires apps that allow account creation to provide both an in-app deletion path and an external web resource for account deletion. 

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your account and personal information
• Request information about how your information is processed
• Withdraw consent where applicable
• Contact us regarding privacy concerns

To exercise any applicable privacy right, please contact us using the contact information provided below.

9. Children's Privacy

The Nursing Home application is not specifically designed for children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate authorization where required by applicable law.
If you believe that a child has provided personal information through the App without appropriate authorization, please contact us.
If we become aware that we have collected such information, we will take reasonable steps to delete it where appropriate.

10. Third-Party Services

The App may use third-party services to support its functionality.
These services may include hosting, authentication, notifications, analytics, crash reporting, or other technical services.
Third-party service providers may process information according to their own privacy policies and applicable agreements.
We recommend reviewing the privacy policies of any third-party services used by the App.

11. Advertising

The Nursing Home application does not display third-party advertisements.
We do not use personal information collected through the App for targeted advertising.

12. Cookies and Similar Technologies

The Nursing Home mobile application does not use traditional browser cookies for its core functionality.
However, third-party services used by the App may use technologies such as identifiers or similar technologies for authentication, security, analytics, or service functionality.
Where applicable, these technologies are used according to the relevant service provider's policies.

13. Data Transfers

Your information may be processed or stored on servers operated by us or by our service providers.
Where information is transferred or stored in another country or jurisdiction, we will take reasonable measures to protect the information in accordance with applicable privacy and data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to:

• The App
• Our services
• Data processing practices
• Security practices
• Legal or regulatory requirements

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to periodically review this Privacy Policy.

15. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us.

Application Name:
Nursing Home 

Developer/Company Name:
Synotec Holdings (Pvt) Ltd

Website:
https://appointments.anydeals.lk/

Address:
Nursing Home ,Thanipolgaha, Galle

16. Acceptance of This Privacy Policy

By using the Nursing Home, you acknowledge that you have read and understood this Privacy Policy.
Where consent is legally required for specific data processing activities, we will request the appropriate consent before collecting or processing such information.